We're here to help.

From delivery questions to production incidents, we're available to support your data systems and team.

How we support you

Project Delivery

Questions about scope, timelines, or deliverables during an active engagement. Architecture decisions, design reviews, integration planning.

Response time: Within 24 business hours

Existing Data Platforms

Support for data systems we've deployed. Troubleshooting, optimization, documentation, and queries about your warehouse or analytics platform.

Response time: Within 24 business hours (or per your support agreement)

Automation Operations

Support for deployed AI automation systems. Model accuracy questions, workflow tuning, edge-case handling, audit log reviews.

Response time: Within 24 business hours (or per your support agreement)

Billing & Engagement

Questions about invoicing, contract terms, support agreement tiers, or engagement logistics.

Response time: Within 2 business days

Critical Production Incidents

Data pipeline failures, quality incidents, or automation issues affecting live operations. Available for prioritized response under active support agreements.

Call immediately: +19285542374

Do not wait for form submission during active incidents. Get on the phone first, then we'll log the details.

How to get help

1

Describe your issue

Use the form below to tell us what you're experiencing. Include the system involved, when it started, and what you've already tried.

2

We assess urgency

We'll review your request and reach out within the timeframe for your category. For critical incidents, always call first.

3

Real-time collaboration

We'll work with you synchronously (call, screen share) for production issues or async (email, docs) for standard questions.

4

Resolution & learning

Once resolved, we document the fix, share any operational insights, and update playbooks or monitoring if needed.

Submit a support request

Need immediate help?

For critical production incidents, call us directly. Otherwise, use the form above or email us, and we'll get back to you promptly.

Phone

+19285542374

Address

18A High Street
South Langley Moor
DURHAM - DH7 8JN
United Kingdom (GB)