Common questions answered.

We ask about your data estate, team size, budget, and timeline. We look for three things: (1) you have a real operational friction point that data can solve, (2) your team has bandwidth to participate, and (3) you're ready to invest in the solution. If any of those isn't true yet, we'll tell you, and we might suggest when to revisit the conversation.

Every AI system we deploy is evaluated for accuracy, security, cost, and human oversight before going live. We don't deploy black-box models. We implement human-in-the-loop workflows, audit trails, and monitoring. Your team always controls the final decision. We test edge cases and failure modes. We document limitations. Responsibility is not an add-on—it's built into the design.

We integrate from most enterprise and mid-market systems: ERPs (SAP, NetSuite, Microsoft Dynamics), CRMs (Salesforce, HubSpot), cloud platforms (Snowflake, BigQuery, Redshift, Databricks), and custom APIs. We can work with legacy databases and file-based data too. If a system has an API or database connector, we can likely integrate it. We'll assess any unusual systems during the discovery phase.

Four phases: Discover (understand your data and workflows), Design (propose architecture and get agreement), Deliver (build, test, and deploy incrementally), Embed (document, train, and hand off to your team). We have weekly check-ins, clear milestones, and early feedback loops. Your team integrates as we build, so there are no surprises at the end.

Your team does. We don't believe in lock-in. We use standard, widely-supported tools. We document everything: architecture decisions, runbooks, data dictionaries, and operational procedures. We train your team on how to run and extend the system. We stay available for questions under your support plan. But the system is yours to maintain, modify, and evolve.

Complete documentation including: architecture diagrams, data schema and lineage, integration details, operational runbooks, incident playbooks, metric definitions, and training materials. Documentation is living—we keep it updated during the engagement and hand it off to your team at the end.

We offer support tiers ranging from incident-response-only to ongoing managed support. Business-hours response for standard requests, prioritized handling for production incidents. You choose the level that matches your team's bandwidth and risk tolerance. Support plans are flexible and can be adjusted as your needs change.

Depends on scope. Small projects (single dashboard, simple integration): 4–8 weeks. Standard engagements (unified warehouse, analytics suite): 8–16 weeks. Large transformations (multi-system migration, full automation platform): 4–6 months. These are estimates based on typical complexity. We'll give you a more precise timeline during discovery once we understand your constraints.

Project-based engagements priced by scope and timeline. We'll estimate during discovery. Support plans are separate, charged monthly. We're transparent about assumptions and will renegotiate scope if circumstances change. We're not a per-GB vendor and we're not trying to lock you in—pricing is straightforward and tied to real deliverables.

Your data stays in your infrastructure or your cloud account. We don't copy data to external systems. Encryption in transit and at rest are standard. Access is role-based and audited. We follow industry best practices for security and comply with applicable regulations (GDPR, CCPA, HIPAA where applicable). We sign NDAs and BAAs as needed. Security and privacy are not afterthoughts—they're built into every project.

We integrate with most business systems via API, database connectors, or custom code. BI tools (Tableau, Looker, Power BI, Sigma), cloud platforms (Snowflake, BigQuery, Redshift, Databricks), message queues (Kafka), and cloud services (AWS, GCP, Azure). If you have a system in mind, we can almost certainly integrate it. We'll discuss tool choices during discovery.

Your team can make changes independently using the tools we've set up. For complex changes or if you want our help, we offer support plans that include design reviews and development time. The goal is for your team to be self-sufficient, but we're available if you need us. We provide training and documentation to enable your team's independence.